Shipping policy

Shipping Policy for Shadeworx Roller Blinds

Shadeworx assumes responsibility for all aspects of the transaction, encompassing the sale of goods and services on this website, customer service and support, dispute resolution, and the delivery of goods.

Shadeworx Shipping and Returns Information

Shipping Costs:
- Orders valued below R500 incur a courier charge of R79.
- Orders exceeding R500 enjoy free shipping.

Delivery Timeframes:
- Main cities: 1-3 working days
- Regional/Outlying areas: 3-5 working days
- Urgent requests: Contact us post-order for expedited assistance.

Shipping Addresses:
- We ship exclusively to physical addresses (No post boxes).
- Ensure accurate address capture; recommend using a work address.

Returns:
- CPA Compliance: Yes, we adhere to 100% CPA compliance.
- Returning a Faulty or Incorrect Product: Contact us, and we'll arrange a no-cost collection.

Refund and Exchange Policy:
- Original proof of purchase required.
- Product must be in original condition and packaging.
- Refunds within 30 days of purchase.
- Fair shipping and handling fee deductions may apply, as per CPA and ECTA.
- Faulty purchase under warranty: Return for repair or replacement, subject to reasonable wear and tear.

Contact information:

If you have any questions about these Terms of use, please contact us.

This website is managed by Shadeworx (Pty) Ltd, based in South Africa

Reg no: 2022/7067212/07

Physical address: 2 Extension Road, Pacaltsdorp, George, 6534

Email: info@shadeworx.co.za | juan@shadeworx.co.za

Telephone: 0441100188 | 071 136 7888